Customer Help
If your question isn't listed below, you can
e-mail creative-cart@creativecart.com.
Q: What is Creative
Cart? A: Creative Cart is a shopping cart (e-commerce) service.
It allows companies to add an easy to use Internet sales capability on their
website. For example, if the web site where you are shopping is thought of as a
supermarket, then the company provides the web site (the store), the products
(canned goods), and the workers. In this example, the shopping basket, the
point of sale terminal (cash register), and the checkout person are rented from
Creative Cart. (back to questions)
Q: How do I delete something from my
shopping cart? A: Click on "View Cart." For each line item
there is a
button on the left. Click on that icon and the item is
removed from your shopping cart. (back to questions)
Q: How do I change the
quantities? A: Click on "View Cart." For each item in your
shopping cart, under the heading "Qty" there is a box with a number in it.
Change the number to be the quantity that you wish to order. Then click the
update button to make the quantity changes take effect. The system will update
your shopping cart and show you the new amount. (back to
questions)
Q: When I go to check out, why is
my shopping cart empty? A: You either have not pressed a "Buy"
button to order an item. Buy buttons often say, "Buy Now", "Add to Cart",
"Purchase", or something similar. You must place the items in your shopping
cart before checking out by clicking on "Buy" buttons.
Q: How do I re-enable cookies in my
browser? A: Cookies are safe and are always on by
default on all browsers. How you re-enable cookies depends on your browser:
- Firefox 1.x
- Tools ==> Options
- Select the Privacy Icon on the left
- Click on the + next to the word Cookies
- Place a check in "Allow sites to set cookies" and click
OK
- Netscape 7.x
- Edit ==> Preferences ==> Privacy & Security ==>
Cookies
- Set to "Enable all cookies" and click OK
- Netscape 6.x
- Edit ==> Preferences ==> Advanced ==> Cookies
- Set to "Enable all cookies" and click OK
- Opera 8.x
- Tools ==> Preferences
- Click on the Advanced tab
- Select Cookies on the left, select Accept all cookies for
normal cookies, and click OK
- Internet Explorer 6.x
- Tools ==> Internet Options
- Click on the Privacy tab
- Move slider scale to Medium and click OK
- Internet Explorer 5.x
- Tools ==> Internet Options
- Click on the Security tab
- Click on the Default level button
- Move slider scale to Medium and click OK
Other browsers should use similar procedures. (back to questions)
Q: What are cookies? A: A
cookie is a piece of data used by web servers to store short term data on a
person's web browser. Cookies put on a browser by a server can only be
retrieved by that particular server and no other server. Creative Cart uses the
cookies to store an "index card" to items you want to order. The index card is
also used to access your stored shopping cart and your remembered data (if you
have chosen to be remembered). (back to questions)
Q: Aren't cookies bad? A:
No. Although I suppose people can always find a way to abuse everything. There
are many "urban myths" about cookies. Here are the facts: No one can track
anybody's movement around the Internet using cookies. They can't tell where
you've been or what you've done on the Internet. A server can only retrieve a
cookie from someone's browser if that server put the cookie there in the first
place. No other server can retrieve that cookie. Turning cookies off to
increase Internet anonymity is akin to being afraid of a black cat crossing
your path. It's just high tech superstition. Here are just a few other places
where you can learn about cookies, why they are needed, why they are not "bad",
and what they can do for you:
(back to questions)
Q: Is my credit card number
safe? A: Yes. Creative Cart uses Secure Sockets Layer (SSL),
128 bit encryption to ensure the safety of your personal data. Your data is
kept in a secure area that is only shared with the company that you are
purchasing from. To learn more about site security see Creative Cart's
Security Summary. (back to
questions)
Q: Will I get a copy of what I've
ordered? A: When you finish the order and press "Complete
Order," you will get an order confirmation. The order confirmation will list
all of the items you have purchased. You can print this order confirmation out
on your printer. (back to questions)
Q: How will I know that you got my
order? A: When you finish the order and press "Complete Order,"
you will get an order confirmation. Once you have the order confirmation, the
order has been stored in a secure area where the Vendor you have just ordered
from will come and retrieve your order. (back to
questions)
Q: Netscape 6.x displays a
Red Padlock and will not allow me to place an
order. A: There is a new encryption standard introduced by
Microsoft called TLS 1.0. Netscape 6.x comes with TLS 1.0 encryption turned on.
Unfortunately, non-Microsoft web servers (like Creative Cart which is
Apache/Linux) have to be updated to include Microsoft TLS 1.0 support. Because
of a bug in Netscape 6.x, if TLS 1.0 support is turned on, Netscape will
display a red padlock on secure web pages that are not TLS 1.0 compliant.
This does not mean the pages are unsecure. It simply means
that they use non-Microsoft security routines. Creative Cart uses 128 bit SSL
to encrypt the data and this is considered to be the best encryption method in
the world. The fact that TLS 1.0 has been enabled in a Netscape browser and it
will not display a page with SSL encryption is simply a bug in the Netscape
browser. Netscape has a fix for this and about 30 pages of other issues on
Netscape's
problems with 6.x release notes page. Scroll down to the section entitled
"Accessing Pages" to learn how to correct your 6.x browser so it can be used
with secure web servers world wide. (back to
questions)
Q: How do I get in touch with
someone if I have serious problems? A: If your problem is with
anything about the product you are ordering, you must contact the sales staff
or webmaster of the company that you are ordering from. If your problem is with
the functionality of a Creative Cart button or process, click
here. (back to
questions) |